This guide shows you how to add your Net3000 hosted mailbox to the Mail app on iPhone or iPad. It applies to recent iOS versions (iOS 17 and newer; wording may differ slightly on older releases). Mail is hosted on the Net3000 Managed Email Server (mailman.net3000.ca). Your iPhone usually finds the settings automatically when you enter your address and password.
Use this when you are setting up the mailbox for the first time on your device.
If you also use Outlook on a computer, see Setting Up Email on Our Managed Email Server (Outlook). If you are moving mail from an old provider, follow Migrating Your Mail to Our Managed Email Server (Outlook).
Before you begin
- Have your email address and mailbox password ready — the ones we set up for you.
- Use the built-in Mail app (Settings → Apps → Mail on iOS 18; on iOS 17 and earlier, Settings → Mail).
- Do not add a second account with the same address if it is already on the phone. Remove the old account first, or edit it (see If mail does not send or receive below).
Your Net3000 Managed Email settings
Your iPhone fills these in automatically — use them only if you are prompted to enter server details manually.
- Incoming (IMAP): mailman.net3000.ca — port 993, SSL on
- Outgoing (SMTP): mailman.net3000.ca — port 465, SSL on
- POP (only if you prefer POP): mailman.net3000.ca — port 995, SSL on
- User name: your full email address Password: your mailbox password
Add your mailbox on iPhone or iPad
- Open Settings.
- Tap Apps, then Mail. (On iOS 17 and earlier, scroll down and tap Mail directly.)
- Tap Mail Accounts → Add Account.
- Scroll to the bottom of the provider list and tap Other.
- Tap Add Mail Account.
- Enter your Name, full Email address, Password, and a Description (for example “Work”), then tap Next.
- Wait while your iPhone looks up the mail settings. This can take a minute. If you are prompted about SSL, tap Continue or Yes to keep encryption on.
- When setup finishes, choose what to sync (Mail is on by default), then tap Save.
Send a test email to yourself to confirm both sending and receiving work.
If iOS asks you to enter the settings manually
Autodiscover did not run or could not reach our server. Enter the values from Your Net3000 Managed Email settings above:
- Choose IMAP unless you specifically want POP.
- Incoming Mail Server: Host Name mailman.net3000.ca, User Name your full email address, Password your mailbox password.
- Outgoing Mail Server: same host name, user name, and password. iOS labels these as “Optional”, but they are required for our server.
- Tap Next, then Save.
If mail does not send or receive
Open the account under Settings → Apps → Mail → Mail Accounts, tap the account, then tap the account row again. Confirm:
- Incoming → Advanced: Use SSL is on, Authentication is Password, and Server Port is 993 for IMAP (or 995 for POP). Port 143 with SSL off will not work.
- Outgoing → SMTP → mailman.net3000.ca: Use SSL is on, Authentication is Password, and Server Port is 465.
You can also read and send mail in a browser at https://mailman.net3000.ca.
For Apple’s official screenshots of this flow, see Add an email account to your iPhone or iPad.
Need a hand? Open a support ticket from your Net3000 dashboard and we will help you complete the setup.