Support
Support that knows your system.
Not a ticket queue staffed by strangers. A small team who built what you're running — the same engineers, the same Slack, the same accountability.
What's included
Everything you need to keep running.
24/7 monitoring
Uptime, errors, and performance watched round-the-clock.
Daily backups
Encrypted, off-site, tested. Restore tested monthly.
Security updates
Patches applied on a scheduled window, zero-days out of band.
Named engineer
The same person who knows your stack, not a ticket roulette.
Monthly review
Usage, incidents, and improvement recommendations.
Real phone number
When it's critical, you reach a human — not a bot.
Service levels
Response times you can plan around.
15min
Critical / production down
2hrs
High priority
1biz day
Normal requests
3biz days
Enhancements
FAQ
Common questions.
Yes — hosting, backups, monitoring, and standard support are bundled. We don't upsell basics.
Production down, data loss risk, or billing blocked. Clear criteria, no gatekeeping.
Selectively. We do an audit first, scope what we can reasonably maintain, and propose a path forward.
Small enhancements (under 4 hours) are included. Larger ones are scoped as mini-projects.