The Clients page is your guest directory. It keeps the name, phone number and email of everyone who has booked with you, whether they booked on your website or you entered the booking yourself.
How to get there
Open Rentals3000 → Clients. You can also click Clients on the Rentals3000 home page.
How guests get into your directory
- When a guest books on your website, Rentals3000 adds them automatically using the details they enter.
- When you add a booking yourself, the first step asks you to choose the guest. If they are new, click Add New Client there to create them. See Bookings.
- Repeat guests are recognized by their email address, so a returning guest's bookings are kept under one client instead of creating a duplicate.
Find a guest
- Type part of the guest's first name, last name, phone number, email or client ID in the search box.
- Click Search.
The list shows each guest's ID, First Name, Last Name, Phone and Email, newest first. Click a column heading to sort by it, and click again to reverse the order.
See a guest's bookings
Open Rentals3000 → Bookings and search by the guest's first or last name. The list shows all of their bookings with dates, payment option and status.
Changing or removing a guest
The Add a Client, edit and delete buttons on this page are being repaired. Until they are, add new guests from the booking wizard as described above, and contact Net3000 support if a guest's details need correcting or a guest needs to be removed.
Tips
- Make sure the email address is right when you add a guest. Rentals3000 uses it to send booking confirmations and to recognize the guest next time.
- If you find the same guest listed twice, for example because they used two email addresses, ask Net3000 support to tidy it up.