The Bookings page lists every reservation on your account, whether the guest booked on your website or you entered it yourself. Use it to confirm new bookings, cancel them, change dates and rooms, and add phone or walk-in reservations.
How to get there
Open Rentals3000 → Bookings. You can also click View All or Add New Booking on the Rentals3000 home page.
The bookings list
Each row shows the booking number, the client's name, the check-in and check-out dates, the payment option, whether a payment has been received, and the status. The newest bookings are listed first. Click any column heading to sort by it, and click again to reverse the order.
- Search: type a client's first or last name, a booking number, or a payment option (such as cash or online) and click Search.
- Paid: shows Yes as soon as any payment is recorded on the booking, including a deposit. It doesn't mean the booking is paid in full. Open the booking to see each payment.
Booking statuses
| Status | Meaning |
|---|---|
| New | The booking has arrived and is waiting for you to review and confirm it. Every new booking starts here. |
| Confirmed | You have accepted the booking. Bookings paid online through PayPal are confirmed automatically. |
| Canceled | The booking won't go ahead. It stays in the list for your records. |
Confirm or cancel several bookings at once
- Tick the box next to each booking you want to change. A bar appears at the bottom of the screen.
- In Change status to, pick New, Confirmed or Canceled.
- Click Go, then confirm.
- Reload the page to check the new statuses.
View or edit a booking
Click the edit icon on a booking's row (or the view icon if you have view-only access). The booking page shows:
| Field | What to know |
|---|---|
| Check-in Date and Check-out Date | The check-out date must be after the check-in date. |
| Pay Option | How the guest said they would pay, such as cash, check or online. |
| Status | New, Confirmed or Canceled. |
| Select Client | The guest the booking belongs to. |
| Payments | If payments have been received, a table lists the date, amount and transaction ID of each one. |
| Rooms | Each room on the booking with its rate and the number of adults and children. |
To change the booking:
- Change the dates, pay option, status or client, then click Save.
- To add a room, click Add Room, pick the room, enter the Rate and the number of adults, children and infants, then click Save Changes.
- To change what you charge for a room, click its edit icon, change the Rate and click Save Changes. The guest numbers can't be changed there. To change them, delete the room line and add it again.
- To remove a room, click its trash icon and confirm.
After saving, reload the page to make sure your changes are shown.
Add a booking yourself
Use this for bookings you take by phone, email or in person. Click Create a New Booking on the Bookings page and follow the steps:
- Select Client. Search for the guest by name, email or phone. If they are new, use Add New Client to create them. Then click Next Step.
- Choose Dates & Rooms. Enter the Check in Date and Check out Date. Click Add Room for each room the guest is booking, choose the room, and enter the Rate and the number of adults, children and infants. Click Next Step.
- Review Summary. Check the dates, rooms and total. If you use a deposit, the deposit amount is shown too. Check the guest's name, phone and email under Billing Contact.
- Confirm. Click Confirm to save the booking. Rentals3000 emails the booking details to the guest and to you.
Things to know about bookings you enter yourself:
- The Rate you enter is used exactly as you type it, and the booking total adds the room rates together. Enter what you are charging for that room for the whole stay, not a nightly price.
- The check-in date must be later than today.
- The booking is always saved as New, whatever you choose in Booking Status. To confirm it, open it from the bookings list and change the status.
- What you type in the special-requirements box isn't saved with the booking yet, so keep important notes somewhere else for now.
Delete a booking
Click the trash icon on the booking's row, or tick several bookings and click Delete Selected. Deleting can't be undone. To keep a record of a booking that won't happen, set its status to Canceled instead.
Tips
- Rentals3000 doesn't yet warn you about overlapping bookings or dates you have blocked. Before you confirm a booking, check that the room is free for those dates.
- Guests who chose cash or cheque haven't paid when they book. Keep the booking as New until you are happy to accept it.
- To see all the bookings for one guest, search the list by the guest's name.