About one to two days after a ride, Limo Man can send the customer one email with links to write a review of your business on Google, Yelp or both, so riders can leave a review without your office chasing them.
Set it up
- Connect your listing. In Integrations, connect your Google Place and/or your Yelp Location. One is enough.
- Turn it on. In Limo Man → Settings → Post-ride reviews, tick Send post-ride review follow-up emails and save. The checkbox stays greyed out until a listing is connected.
- The page shows which Google and Yelp listings are connected, or prompts you to connect them.
Emails go out from a daily job that we switch on for your account. If the option is on but nothing is being sent, contact us.
The email includes a review link for each listing that is connected when the message is sent.
See and change the email
- Send preview to me sends a sample to your own email address, with example details filled in. No customer is emailed.
- Customize this email template opens your own copy of the email so you can change the wording. The review links are added automatically.
Who gets it
| Booking | Review email |
|---|---|
| New, Confirmed, Paid or Partially Paid | Sent, one email per trip |
| Unpaid, or the passenger was a no-show | Sent |
| Round trip | One email, after the return ride |
| Cancelled | Not sent |
| Still a quote | Not sent |
| Rides before you turned the option on | Not sent. There's no catch-up of past rides. |
| No email address on the booking | Not sent |
If you turn the option off and on again, only rides from that moment on are emailed.
Common questions
- Does every past trip get an email when I turn this on? No. Only rides with a pickup on or after the time you last turned the option on.
- What if I turn it off? No further emails go out. Turning it back on starts again from that moment.
- What if I only have Google, or only Yelp? That is enough to turn the option on. The email includes only the listing you have connected when it is sent.
- The option is on but nothing is sending. Check that a listing is connected and the checkbox is saved on, then contact us to confirm the daily job is running for your account.