Post-Ride Review Follow-Up

After a trip, Limo Man can email the booked client one message with Google and/or Yelp write-review links so riders can leave a review without your office chasing them.

The email typically goes out about one to two days after the scheduled pickup. Round trips wait until the later pickup. Cancelled and Quote bookings are skipped; unpaid bookings and chauffeur no-shows still receive the email. Only rides whose pickup is on or after the moment you last turned the option on are emailed.

1. What you need

• A Google Place and/or a Yelp Location connected on the account.
• The Send post-ride review follow-up emails option turned on in Limo Man Settings.
• The platform daily job running — Net3000 enables limoreviewfollowup on the worker. Until that job is on, you can save the Settings checkbox but no follow-up emails are sent.

You can connect one listing or both. The email includes a write-review link for each listing that is connected when the message is sent.

2. Connect a listing

In admin, open Integrations (/apis):

• Google Places — connect the Google Place for your business: /apis/google/places
• Yelp — connect the Yelp Location for your business: /apis/yelp

You need at least one of these. The Settings checkbox stays disabled until a listing is connected. If you try to turn the option on without a listing, Settings shows an error with links to those pages.

3. Turn the option on in Settings

1. Open Limo Man → Settings (/limo/settings).
2. Find the Post-ride reviews section.
3. Tick Send post-ride review follow-up emails.
4. Save Settings.

The page shows which Google Place and Yelp Location are connected, or prompts you to connect them.

4. Confirm the daily job is running

Ask Net3000 to enable the limoreviewfollowup worker job if it is not already on. The Settings page notes that this job ships disabled until an operator turns it on.

5. What the client receives

The booked client (the email on their limo client record) gets template limo-review-followup. You can edit that template’s wording in your account’s email templates. The Google and Yelp links are filled in at send time from the listings connected then.

6. What is not emailed

• Confirmed, Paid, Partially Paid, New — sent after the delay, if pickup is after you last enabled the option.
• Unpaid / no-show — sent.
• Cancelled — not sent. Cancel is the skip action and refunds card payments.
• Quote (still a quote) — not sent until the booking is no longer a quote.
• Pickup before you last turned the option on — not sent.
• No client email on the booking — not sent.

7. Common questions

• Does every past trip get an email when I turn this on? No. Only pickups on or after the time you last enabled the option.
• What if I turn it off? No further emails go out. Existing send stamps on orders are left alone. Turning it back on starts a new window from that moment.
• What if I only have Google, or only Yelp? That is enough to enable the option. The email includes only the listing type you have connected at send time.
• The option is on but nothing is sending. Confirm a listing is connected, the checkbox is saved on, and ask Net3000 to confirm the limoreviewfollowup job is enabled on the worker.