The Testimonials application collects and displays customer reviews on your website. In addition to manual submissions from website visitors, our background service automatically pulls fresh reviews from Google Places, Facebook Pages, and Yelp. You then decide which ones appear on your website.
How the Scheduled Sync Works
- Daily Sweep: A scheduled background worker runs automatically every day to check your connected platforms for new customer feedback.
- Deduplication: Reviews are automatically tracked by source and content to prevent duplicate entries.
- Moderation Queue: By default, imported reviews arrive in the New tab and remain hidden from your website until you approve them.
- Auto-Approval Options: Under Settings, you can enable automatic approval for 4-star and/or 5-star reviews so positive ratings publish immediately. See Approve automatically, or by hand below.
- Email Notifications: When new reviews are imported, the system sends an email with review cards, star ratings, reviewer details, and a direct link to moderate them.
- On-Demand Refresh: Click the Refresh Reviews button at the top of the Testimonials page to fetch new Google and Yelp reviews immediately instead of waiting for the daily check.
Connecting Your Review Platforms
Open Testimonials and scroll to Review Sources. Each source has a link to set it up.
1. Google Places / Google Business Profile
Because Google reviews require authorized access to your business listing, you must invite us as a Manager on your Google Business Profile. Then add your locations with the Google Reviews link under Review Sources. All reviews are imported, not just the latest five.
→ Step-by-step guide: How to Add Net3000 as a Manager on Google Business Profile
2. Facebook Pages
To pull recommendations and reviews from your Facebook Business Page:
- Use the Facebook Reviews link under Review Sources, or go to APIs & Integrations → Facebook Pages.
- Click Connect with Facebook and log in with the Facebook account that manages your business page.
- Grant permission for Net3000 to manage and access your Pages.
- Select your business page from the list to enable it for review sync.
Facebook recommendations without a star rating are imported too.
3. Yelp
To pull reviews from your Yelp listing:
- Use the Yelp Reviews link under Review Sources, or go to APIs & Integrations → Yelp.
- Click Add Listing.
- Enter your company name and paste your public Yelp Business URL (e.g.
https://www.yelp.com/biz/your-business-name). - Click Save. The worker will automatically locate your Yelp business and begin syncing reviews.
Repeat for each Yelp listing you want to include.
Approve automatically, or by hand
New reviews arrive as New and aren't shown on your site until they're approved. To save time:
- Go to Settings in Simply CMS.
- Under Auto-Approve Testimonials, tick Automatically approve 5-star testimonials and/or Automatically approve 4-star testimonials.
- Click Update.
The two boxes are independent: ticking 5-star doesn't publish 4-star reviews. Reviews without a star rating, and anything under 4 stars, always wait for you.
Stay informed
When new reviews arrive, the people on your testimonial notification list get an email. It marks each review Auto-Approved or Needs Approval. Set the recipients in Settings. The Testimonials page shows who currently receives them.
Reviews left on your own site
Visitors can also submit a review on your website. To block spam, tick Require Google reCAPTCHA on public testimonial submissions in Settings. Those reviews also wait for your approval unless the auto-approve rules apply.
Where to Find It
Manage all reviews: Simply CMS → Testimonials